Shipping Within Australia
|TYPE OF SERVICE||COST||DELIVERY TIME|
|STANDARD (Aus Post)||FREE (SPEND OVER $150)||3-4 Business Days|
|STANDARD (Aus Post)||$8.50 AUD (SPEND UNDER $150)||3-4 Business Days|
|EXPRESS (Aus Post)||$10 AUD FLAT RATE||1-2 BusinessDays|
All orders placed on weekends and public holidays will be dispatched on the next available business day.
In most cases if your parcel is sent to a home address and no authorised person is available to sign then a card will be left and your parcel will be taken to your local post office. On rare occasions your parcel will be returned to the Australia Post Depot and a re-delivery will be required. If you do not receive your parcel with in 5 days please email or call us.
Please note that you can specify for your parcel to be left unattended but s t e e l e . can not take any responsibility for parcels that are lost/stolen.
Please ensure you enter your correct mailing address as s t e e l e . can not take any responsibility for incorrect delivery addresses and will not reimburse you for the order and shipping costs.
When your items have been shipped we will email you a shipping confirmation where a tracking number will be provided. To track your purchase, you can enter your tracking number at www.auspost.com.au You will also receive a direct text message from Australia Post to choose your delivery option.
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3 HOUR DELIVERY
We offer a 3-Hour delivery service Monday to Friday 9am to 2pm for a flat rate of $20. This service is only available to customers who live within the Melbourne Metro area. Please click 'Areas Of Service' below to view all eligible postcodes.
To place a 3 hour delivery please email contact firstname.lastname@example.org or call us on (03) 9429 7774
AREAS OF SERVICE
EXPRESS INTERNATIONAL SHIPPING
We offer Express International Shipping on all international orders.
Please note there may be an additional 2-4 days on all DHL Express deliveries over the Christmas period. We recommend order before 2pm on the 14th December to receive before Christmas.
|COUNTRY||COST||DELIVERY TIME||TYPE OF SERVICE|
|New Zealand||$20 AUD FLAT RATE||1-2 Days||DHL Express|
|Asia||$20 AUD FLAT RATE||1-3 Days||DHL Express|
|United Kingdom||$20 AUD FLAT RATE||2-3 Days||DHL Express|
|United States||$20 AUD FLAT RATE||2-4 Days||DHL Express|
|All Other Countries||$30 AUD FLAT RATE||2-5 Days||DHL Express|
All international deliveries are shipped with DHL Express. Please note the time frames above are transit times. When international orders reach their destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.
IMPORT DUTIES & TAXES
Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you’re shipping to. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. s t e e l e . has no control over these charges, and cannot predict what they may be. Customs policies vary from country to country; we recommend that you contact your local customers office for further information.
If you refuse a shipment from Steele, you are responsible for the original shipping charges, any import fees that incurred on the package, and the cost of returning the package to s t e e l e . This amount will be deducted from your merchandise refund.
We at steele wish to ensure that you love your new purchase but we understand you may need to return your item for an exchange, credit note or refund. We want this process to be as easy as possible for you so we will provide you a returns form with your delivery. We also kindly ask you to contact our customer care team at email@example.com or on (03) 9429 7774 to request a return authorisation number (RA).
- Please note Sale does not apply to New Arrivals, Pre-Orders and Online Exclusives.
- Please note no refunds or exchanges on sale items or items purchased with a discount code.
- No further discounts on sale items.
- Discount codes can only be redeemed on full priced items. They cannot be used in conjunction with sale products. Please note, only one discount code can be redeemed per order. Please note First Time Subscriber 15% Off Offer does not apply on sale products.
- Prices are as marked. Sale prices are final.
- During Sale Period, please allow up to 4 business days for us to process your order.
- All items are in their original condition with tags attached.
- To request an exchange please contact Steele via email and we will provide you with an RA number. firstname.lastname@example.org
- Please allow up to 7 days to receive your exchange.
- Exchanges are subject to availability.
- Please note no exchanges on Afterpay payments.
- All items are in their original condition with tags attached.
- To request a credit note, please contact steele via email and we will provide you with an RA Number to send back your order. email@example.com
- Please allow up to 7 days for credit notes to be processed.
- You will receive an email confirmation stating that your credit note has been processed.
- You will be credited the dollar value of the item returns, excluding any shipping charges.
- Credit notes are effective from the date of issue and valid for 6 months.
- We do not offer refunds on sale items or items purchased with a discount code.
- Pre-order items are made to order so can not be refunded for change of mind. We do however offer an exchange or credit note on pre-order items.
- You must contact steele before returning the item to receive an RA Number. firstname.lastname@example.org
- Items must be returned to steele Head office within 14 days of receiving the order to receive a refund.
- Please allow up to 14 days for the refunds to be processed.
- Refunds will be credited back to the original method of payment.
- You will receive email confirmation stating that your refund has been processed.
- All items are in their original condition with tags attached.
- All returns and exchanges are at the expense of the customer.
- Steele Customer Care must be notified within 7 days of receiving the item if you wish to exchange or refund.
- We can not accept liability for an item until it is received so we strongly recommend using tracking to ensure your parcel arrives to our head office.
- Refunds, exchanges and credit notes will not be accepted without an RA Number.
- Afterpay has a limit of $1000 if you are linking a credit card for your re-payments. If you are using a debit card you will have a limit of $500.
We at Steele understand that your privacy and financial security is important and ensure that all information provided by you is secure and in safe hands. To help ensure that your shopping experience is safe, simple and secure Steele uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.
You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.
If you wish to update any of your details provided please email us with the new information and we will manage all changes.
To improve your experience on our site, we and third parties on our website may place cookies to collect and deliver advertisements which are targeted to your interests.
We accept Visa and Mastercard. We do NOT accept American Express.
You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to STEELELABEL.COM.
All credit card transactions on this website are processed using eWAY, a secure online payment gateway that encrypts your card details in a secure host environment.
After pay is a new payment option now available to steele customers. You can shop now and pay for your purchase later in four equal interest-free instalments, due every two weeks. Afterpay is available as a payment option if you live in Australia, are at least 18 years old and use an Australian credit or debit card to make the purchase. Afterpay has a limit of $1000 if you are linking a credit card for your re-payments. If you are using a debit card you will have a limit of $500.
We've teamed up with zipPay so you can shop your favourite STEELE pieces now and pay later.
zipPay is a safe, simple and convenient payment option, powered by zipMoney, allowing you to shop online and pay in flexible weekly, fortnightly or monthly instaiments.
CLICK FOR MORE INFORMATION
WHAT ARE THE KEY THINGS I NEED TO KNOW?
- Credit card is not required
- Flexible instalments
- No interest ever
- Up to a $1000 shopping account
HOW DOES IT WORK?
- Select zipPay at checkout.
- Sign up or log in with your social account and confirm your purchase.
- zipPay pays immediately on your behalf, meaning your order will be processed and dispatched immediately.
- Pay off your balance over time in flexible instalments that suit your lifestyle.
AM I ELIGIBLE FOR THIS?
- You must be an Australian citizen or permanent resident
- You must be 18 years or older
HOW DO I MANAGE PAYMENT INSTALMENTS?
At the end of each billing month, you can choose to pay off your balance in full or make a partial payment that suits your budget.
If the balance is paid within a month of confirming your transaction no fees will be incurred.
If you require more time to pay your balance, a $5 account service fee will be added for month you have an outstanding balance.
Please note there is a minimum repayment of $40 per month.
There are no establishment fees to set up your account and no interest charges. If you have repaid your balance by your account due date you will never be charged any fees. Once you have repaid your balance down to $0, no fees will ever be charged to your account - it will simply remain open waiting for you to use again for additional purchases.
CAN I RETURN MY ORDER IF IT'S UNSUITABLE?
Yes, you are eligible to return your order for a refund, provided our returns policy is adhered to.
N.B - We can only accept exchanges for a different size and same value
HOW CAN I APPLY?
To set up your account, simply select zipPay at checkout or apply here.
You will need to login with your Facebook or PayPall account and confirm the details that you would normally enter when shopping online. Subject to approvel, this process takes only seconds after which you can complete your purchase and pay for it later.
Once you have created your zipPay shopping account, you never have to apply again and can continue to reuse it as much as you like.
HOW WILL I RECEIVE MY STATEMENT?
All of your recent activity can be viewed when you log into your zipPay Digital Wallet. When your monthly statement is ready, zipPay will notify you by email.
Every month your statement will include:
- All new purchases made
- Payments applied on your previous statement
- Your billing due date
- Minimum payment due
- Any fees charged during the statement period
Please ensure you add zipMoney to your safe recipients email list to ensure no emails go into your spam folder.
HOW DO I MAKE PAYMENTS ON MY ACCOUNT?
TO ensure you never miss a payment, you can log into zipPay anytime and set up a direct debit to automatically make your repayments. You can set this to run for as much as you like and as often as you like, as long as you pay at least the minimum ($40) each month.
Additionally, you can make a one-off payment anytime by logging into your zipPay Digital Wallet and selecting 'Make a Payment'.
Payments can be paid online by debit card, credit card or Bpay. Should you have any difficulties in making your payments, please contact zipPay direct.
FOR MORE INFORMATION ABOUT ZIPPAY:
Phone: 02 8294 2345
All Steele pieces use Australian standard sizing, however size can vary depending on the individual style of a garment for example - tight or loose fit. For specific style measurements please email email@example.com
Our Customer Care team is available to assist you with any enquiries you may have. We can be contact via phone on +613 9429 7774, via email at firstname.lastname@example.org or click here for more details.
Entrants into the ‘Ultimate Date Night’ shall be deemed to have accepted these Terms and Conditions. Valid for Australian Residents only.
The winner will receive one night’s accommodation at QT Melbourne for two people (T&C’s apply and subject to availability, block out dates apply), Dinner at Pascale Bar & Grill for two people up to the value of $175.00 and a $1,000.00 s t e e l e. wardrobe.
The accommodation and dinner must be redeemed within 2 months from 1 March 2019. $1,000.00 s t e e l e. wardrobe to be redeemed within 6 months from 1 March 2019. Travel to and from Melbourne and the QT Melbourne Hotel will be at the winners expense.
The closing date of the ‘Ultimate Date Night’ is 23:59 on 28 February 2019. Entries received outside this time period will not be considered.
One winner will be chosen from a random draw of entries received in accordance with these Terms and Conditions. The draw will take place on 1 March 2019 and the winner will be contacted via email.
The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.
If you have any questions about how to enter or in connection with the ‘Ultimate Date Night’, please e-mail us at email@example.com with ‘Ultimate Date Night’ in the subject line.