Panel.SideShopByBrand%% Panel.SideCategoryShopByPrice%% Panel.SideAdditionalInformation%% -->

Site Information

 Loading... Please wait...

Shipping Within Australia

 

FREE EXPRESS SHIPPING

All orders placed before 2:00PM AEST MON-FRI in Australian Metro and major regional areas are guarenteed next business day delivery. This service can take 2-3 business days to other areas.

During SALE Period, please allow up to 4 business days to receive your order.

Orders placed on weekends and pulic holidays will be dispatched on the next available business day.

Please note: Startrack Express Shipping is a 'signature on delivery' service. We suggest that all packages are sent to a company/business address for faster delivery.

Unfortunately we can not ship to PO BOX addresses.

In most cases if your parcel is sent to a home address and no authorised person is available to sign then a card will be left and your parcel will be taken to your local post office.

On rare occasions your parcel will be returned to the startrack depot and a re-delivery will be required. If you do not receive your parcel with in 5 days please email or call us.

Please note that you can specify for your parcel to be left unattended but s t e e l e . can not take any responsibility for parcels that are lost/stolen.

When your items have been shipped we will email you a shipping confirmation where a tracking number will be provided. To track your purchase, you can enter your tracking number at www.startrack.com.au.

 

Want it today?

3 HOUR DELIVERY

We offer a 3-Hour delivery service Monday to Friday 9am to 2pm for a flat rate of $20. This service is only available to customers who live within the Melbourne Metro area. All eligible postcodes are listed below.

To place a 3 hour delivery please email contact customercare@steelelabel.com or call us on (03) 9429 7774

AREAS OF SERVICE


FREE INTERNATIONAL SHIPPING

FREE SHIPPING worldwide is now available.

We offer International Shipping to the below list of countries / zones:

New Zealand

United States of America

Canada

United Kingdom

Europe

South America

Asia

United Arab Emirates

Please note: All International deliveries are shipped with DHL eCommerce. They do not require signature on delivery and can take between 8 - 20 business days. Express and signature options are available, please see details below.

EXPRESS INTERNATIONAL SHIPPING

EXPRESS SHIPPING worldwide is now available.

We offer EXPRESS International Shipping to the below list of countries / zones:

New Zealand - $10.00 AUD

United States of America- $15.00 AUD

Canada- $15.00 AUD

United Kingdom- $15.00 AUD

Europe- $15.00 AUD

Asia- $15.00 AUD

United Arab Emirates - $50.00

South America- $50.00 AUD

Please note: All International deliveries are shipped with DHL Express. They do not require signature on delivery and can take between 1-4 business days.

IMPORT DUTIES & TAXES

Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you're shipping to. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. s t e e l e . has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; s t e e l e . recommends that you contact your local customs office for further information.

POSSIBLE DELAYS

When international orders reach their destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.

REFUSED SHIPMENTS

If you refuse a shipment from s t e e l e. you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to s t e e l e. This amount will be deducted from your merchandise refund

 

RETURNS & EXCHANGES

We at Steele wish to ensure that you love your new purchase but we understand you may need to return your item for an exchange, credit or refund. We want this process to be as easy as possible for you so we will provide you a returns form with your delivery. We also kindly ask you to contact our customer care team at customercare@steelelabel.com or on (03) 9429 7774 to request a return authorisation number (RA).

We are happy to exchange, credit or refund your items where:

  • All items are in their original condition with tags attached.
  • An RA Number has been approved and provided to you by Steele head office.
  • Items are returned to Head Office within 7 days of receiving your order and are are accomanied with your proof of purchase and completed returns card (included in original order) - For international orders we will allow up to 14 days to receive your return.
  • To request an exchange or refund please contact Steele via email and we will provide you with an RA number. customercare@steelelabel.com. All returns are to be sent to: Steele Studio, 18A Prince Patrick St, Richmond VIC 3121

 Please note:

  • We do not offer exchnages or refunds on SALE items or items purchased using a discount code.
  • All returns for change of size or change of mind are at the expense of the customer.
  • Steele Customer Care must be notified within 7 days of the date of delivery if you wish to exchange or refund.
  • We cannot accept liability for an item until it is received so we strongly recommend using tracking to ensure your parcel arrives to our head office.
  • Pre-Order items are made to order so can not be refunded for change of mind as they are made to order. We do however offer an exchange or credit note.

EXCHANGES

  • Please allow up to 7 days to receive your exchange.
  • Exchanges are subject to availability. If the requested item is not available, we will contact you via email.


CREDIT NOTES

  • Please allow up to 7 days for credit notes to be processed.
  • You will receive email confirmation stating that your credit note has been processed.
  • You will be credited the dollar value of the item returned, excluding any shipping charges.
  • Credit notes are effective from the date of issue and valid for 6 months


REFUNDS

  • Please allow up to 14 days for refunds to be processed.
  • Refunds will be credited back to the original method of payment.
  • You will receive email confirmation stating that your refund has been processed.
  • We do not offer refunds on sale items or items purchased using a discount code.

 

SUBSCRIPTION/PROMOTIONAL POLICY

  • By creating an account, you will be signed up to our mailing list.
  • This entitles you to receive 15% off your first purchase.
  • You will recieve a unique discount code via email when you submit your details.
  • Please note that this code can only be used once per customer and cannot be used in conjunction with other offers.
  • Promotional codes can only be used on full priced items unless otherwise specified.

 

PRIVACY POLICY

We at Steele understand that your privacy and financial security is important and ensure that all information provided by you is secure and in safe hands. To help ensure that your shopping experience is safe, simple and secure Steele uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.  

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.  

If you wish to update any of your details provided please email us with the new information and we will manage all changes.  

PAYMENT

We accept Visa and Mastercard. We do NOT accept American Express.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to STEELELABEL.COM.  

All credit card transactions on this website are processed using eWAY, a secure online payment gateway that encrypts your card details in a secure host environment.  

zipPay

We've teamed up with zipPay so you can shop your favourite STEELE pieces now and pay later.

zipPay is a safe, simple and convenient payment option, powered by zipMoney, allowing you to shop online and pay in flexible weekly, fortnightly or monthly instaiments.

CLICK FOR MORE INFORMATION


SIZING

All Steele pieces use Australian standard sizing, however size can vary depending on the individual style of a garment for example - tight or loose fit. For specific style measurements please email 

  BUST   WAIST HIP   
XS 80CM 62CM 88CM
S 85CM 65CM 91CM
M 90CM 70CM 96CM
L 95CM 75CM 101CM

 

ASSISTANCE 

Our Customer Care team is available to assist you with any enquiries you may have. We can be contact via phone on +613 9429 7774, via email at  or click here for more details.